Know the 7 Capabilities of a Skilled Pump Repair Shop - HECO

When a pump fails, it can bring operations to a standstill and lead to costly downtime. When disruptions to an industrial facility’s production are unexpected, the urge to get everything fixed and back online ASAP can lead to snap decisions.

Before your next pump issue occurs, take a few minutes to consider the capabilities of your current pump repair shop. This evaluation will help ensure that you turn to the right vendor in times of need and could potentially eliminate the hassle of successive failures.

At HECO, we combine decades of expertise, advanced facilities, and a customer-first approach to deliver unparalleled pump repair solutions.

Let’s explore what to look for in a pump repair shop and how HECO stands out as your trusted partner.

1. Comprehensive Diagnostics and Failure Analysis Process

The best repair facilities don’t stop at addressing the symptoms—they dig into the root causes. HECO employs experienced technicians who follow proven procedures to pinpoint underlying issues and ask “why” a failure occurred. These processes and a solutions-based approach allow us to uncover impending failures in impellers, bearings, shafts, and other critical components, preventing recurring problems.

Our proprietary GoFormz software ensures every step of the disassembly and repair process is thoroughly documented, with photos and detailed reports. This standardized approach, audited to EASA AR100 standards, guarantees consistent quality and reliability.

2. Versatility Across Pump Types and Brands

Your pump repair partner should have the flexibility to service a wide range of equipment.

At HECO, we handle all major types of pumps, including:

• Vertical turbine pumps.
• Process/ANSI pumps.
• Submersible pumps.
• Positive displacement pumps.
• Rotary lobe pumps.
• Air-operated double diaphragm pumps.

Our expertise spans diverse brands and configurations, ensuring we can meet the unique demands of your operations.

3. Skilled Technicians with Industry Expertise

Pump repair requires specialized skills, and HECO delivers.

Our Kentucky team alone includes eight seasoned repair technicians and a dedicated two-person field service crew, with additional support as needed. Across all of HECO’s four service centers, HECO’s team includes almost 80 repair technicians. With decades of experience, we ensure every repair meets or exceeds OEM specifications.

4. Advanced In-Shop Capabilities

The expertise of a shop and their equipment’s ability to properly handle a job don’t always match. We’ve heard of vendors who commit to a job and then don’t have a facility large enough to store the unit or tools specifically calibrated for the application.

HECO is equipped with state-of-the-art facilities, including multiple 13,800-volt test panels and a fully operational machine shop. From shaft fabrication to impeller restoration, we have the tools and expertise to handle even the most complex repairs.

Our capabilities include:

• Pressure testing of mechanical seals for up to 15 PSI for 30 minutes.
• Dynamic balancing and alignment to ensure precision and reliability.
• Hard coatings and epoxy applications to protect components and enhance longevity.

5. Comprehensive Field Service Support

HECO has the ability to remove and install large pumps with its field service team. Sometimes it’s not practical to remove pumps from their operational environments though. A skilled field service team is crucial for on-site repairs, which may include repacking pumps, shaft alignment, bearing installations, and oil changes.

HECO understands that some equipment cannot be taken out of service, and our team is trained to handle these emergencies effectively.

We offer 24/7 on-site repair services, including:

• Pump packing and seal replacement.
• Shaft alignment and bearing installation.
• Turnkey removal and installation of pumps and systems.

Our field service team excels in minimizing downtime while maintaining rigorous standards of quality and safety.

6. Predictive and Preventative Maintenance

Avoiding pump failures is just as important as repairing them.

HECO’s Predictive maintenance services, such as quarterly vibration routes, identify issues with equipment vibration before they escalate.

Our Skyler Rotate remote condition monitoring system adds another layer of protection, catching failures in pump bearing frames and drivers before they occur.

7. Turnkey Equipment Removal and Installation

Proper installation is key to ensuring pump longevity.

HECO offers turnkey solutions for pump removal and installation, including:

• Safe and efficient equipment removal.
• Precision leveling and grouting of base plates.
• Laser alignment to prevent premature wear and vibrations.

Our holistic approach safeguards your investment and optimizes system performance.

All Systems Go

Available to serve you from one of our four service centers, the HECO team utilizes advanced technology and a solutions-driven approach to increase your system’s reliability.

Contact us to partner with HECO today.

Posted in Repair