The HECO Process
Our simple approach to complex issues
HECO helps Midwest manufacturers, utility companies, and converters within a wide variety of markets that value “quality and reliability” over “price and temporary solutions.”
Our customers trust us to ask the right questions and do what’s right for them. They appreciate our honesty, embrace our innovative approach, and share our thought process as a partner, not just a supplier.
Through a mix of Repair, Product Sales, Field Service, Predictive, and Equipment Management, we help customers do three things better:
1. See what’s going on.
2. Get rid of the issue.
3. Stop the issue from happening again.
Doing that provides our customers peace of mind and confidence that their motors and equipment will operate effectively and have longevity and reduced total cost of ownership.
The HECO Process resolves complex issues without frustrating and costly rounds of trial and error. By educating ourselves and all stakeholders, we simply deliver results.
Discover
Initial Meeting
- Get to know your business
- Get to know our business
Identify Issues
- Ask the right “why” questions
Technical Validation
- Joint call/visit
- Shop tour
Onboarding
- Our customer system
- Your vendor system
Investigate
Repair
- Pick up
- Disassembly and inspection
- Observations and findings
- Job estimate and report
Predictive
- Tailor program based on criticality
- Route and/or APOLLO quote
- Troubleshooting (data collection and analysis)
Product Sales
- Technical review
- Find options and; provide quote
Equipment Management
- Walk-through and initial assessment
- Design system and quote
Field Service
- Troubleshooting
- Site visit
- Quote
Implement
Repair
- PO approval
- Job repaired and documented
- Final test run + QA/green tag
- Delivery/shipping and report
Predictive
- PO approval
- Route data collection and analysis
- Monitor and analyze with APOLLO
- Perform corrective actions
- Report with recommendations
Product Sales
- PO approval
- Print approval (if required)
- Supply product
Equipment Management
- Tag and survey
- Program implementation
- Manage via TracRat®
Field Service
- PO approval
- Perform work
- Report
Results
See What’s Going On
- Proactive monitoring creates a view of equipment condition and vulnerability
Get Rid of Issues
- Utilizing data, services, and solutions, you can be proactive before a failure occurs
- If a failure occurs, HECO has the tools and resources to identify the issue, respond, and correct it the right way
Prevent Future Issues
- Long-term reliability and reduced total cost of ownership creates peace of mind